Job Purpose: Directly responsible for acting as a liaison between the customers and the company. Represent the company’s values when answering phone calls and responding to e-mails. Seek out new customer opportunities and drive growth within the company.

Primary Responsibilities

• Make contact with current customers using phone, e-mail, internet, and other outreach means to maintain existing customer base and develop new customers.
• Assist in the update and creation of product catalogs, brochures, direct mailings, and product packaging.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Investigate customer’s challenges and find solutions.
• Provide backup support for all areas of customer service personnel.
• Pack orders according to company procedures and ship product.
• Answering phone calls and handling customer issues in a prompt and efficient manner This will require sales order recording, fulfilling, shipping, and invoicing.
• Attend and assist in the planning of trade shows and events to sell and promote products.
• Learn our ERP system for customer services and sales.
• Assemble kits for the air products.
• Be aware of and track supplies as they are used up.
• Assist in continual and annual inventory for all products, as necessary.

• High School Diploma, GED or Certification in higher education. An equivalent combination of education and or experience would also be considered.
• Commitment to company values.
• Able to sit and work at a computer for extended periods of time and lift or move up to 50 pounds.
• Basic computer application knowledge to include but not limited to MS Office products.
• Ability to respond to common inquiries or complaints from customers.
• Proven ability to listen carefully to and understand a customer’s situation.
• Ability to remain patient and polite, particularly when dealing with a challenging customer.
• Must work well in a team environment with an outgoing personality.
• Works with a sense of urgency and a strong work ethic.
• Requires a high degree of responsibility, time management skills and flexibility.
• Willingness to think outside of the box and remain flexible, in order to satisfy the customer’s needs.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Experience with Adobe Creative Cloud and basic website maintenance practices are preferred but not a requirement.

NOTE: This list presents only the principal duties and requirements of the position and is not intended to be comprehensive. Other duties, requirements, and responsibilities may be assigned as dictated by the needs of the company and conditions. As an essential function of the job, good attendance is required.

Job Purpose: Directly responsible for production and assembly of product. Represent the company’s values when assembling and producing product while maintaining quality standards, safety standards, records, and equipment.

Primary Responsibilities

• Plan and maintain quality standards during production using work orders, blueprints, specifications, machining parameters and assembly instructions.
• Operate CNC and manual machinery to include lathes, mills, grinders, saws, presses, welders, thermal forming, and foundry equipment.
• Maintain quality with the use of measuring instruments including calipers, micrometers, indicators, comparators, and various gages.
• Maintains safe operations by adhering to safety procedures and regulations.
• Maintains equipment by completing preventive maintenance requirements and following manufacturer’s instructions.
• Maintains continuity among work shifts by documenting and communicating actions and irregularities.
• Document actions by completing compliance, production and quality logs.
• Plans stock inventory by checking stock to determine amount available and anticipating needed stock

• High School Diploma, GED or Certification in higher education.
• Some Mechanical Experience, 1 to 5 years preferred.
• Must be able to clearly read and understand engineering drawings.
• Be proficient in the use of measuring devices such as calipers, micrometers, indicators, comparators, gages, etc.
• Be able to learn and adapt to new processes and operations.
• Regularly perform repetitive tasks that require manual dexterity to assemble and package pieces together quickly and accurately and be able to lift or move up to 50 pounds.
• Regularly perform repetitive tasks that require manual dexterity to assemble and package pieces together quickly and accurately and be able to lift or move up to 50 pounds.
• High attention to detail and self-motivation skills.
• Commitment to company values.
• Proven ability to listen carefully and follow instruction.
• Ability to remain patient and polite, particularly when mentoring or being criticized.
• Must work well in a team environment with an outgoing personality and the ability to notice and help co-workers.
• Requires a high degree of responsibility, time management skills and flexibility.
• Willingness to think outside of the box and remain flexible to meet shipping demands.
• Ability to calculate and work with figures such as, basic math, percentages, weight, distance, area, circumference, and volume.

NOTE: This list presents only the principal duties and requirements of the position and is not intended to be comprehensive. Other duties, requirements, and responsibilities may be assigned as dictated by the needs of the company and conditions. As an essential function of the job, good attendance is required.